Service Operations Specialist, AS

Deutsche Bank — Pune - Margarpatta

Job Description: Job Title: Service Operations Specialist Location: Pune, India Corporate Title: Associate Role Description TDI Private Bank Global Production Stability - provides 2nd Level Application Support for business applications used in private bank. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Experience: 6-8 years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Unix ,SQL/PLSQL,Docker, Helm, K8s and OpenShift knowledge will be an advantage. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, inf

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