Operations Analyst, NCT

Deutsche Bank — Jaipur

Job Description: Job Title: Operations Analyst, NCT Location: Jaipur, India Role Description The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. He/she needs to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards. Listen to and understand client discussions conducted in English and Chinese language (Mandarin and Cantonese) and accurately document the agreed details in English or the prescribed business template, as applicable. Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review. Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timeline

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