Vice President, Program Manager

Citi — Pune Maharashtra India

Citi's Markets Operations is undergoing a significant, multi-year transformation to establish a future-state Target Operating Model. This initiative encompasses risk and controls, regulatory compliance, process engineering, automation, talent development, data transformation, technology investment, and enhanced client service. We prioritize an inclusive environment that fosters diversity of thought and are dedicated to our people and culture. We are seeking a highly skilled Vice President, Program Manager to join our global, FX product Markets Operations Process Engineering team. This team is pivotal in delivering the multi-year transformation roadmap, supported by strategic investment, change execution, and a market-leading change delivery approach focused on program/project management, business analysis, process engineering, and low-code application development. Role Overview: The Vice President Program Manager will be instrumental in leading and supporting change initiatives across one or more Markets Operations projects. This role demands a blend of robust project management and business analytical skills to drive transformation collaboratively with global operations and technology partners. A strong understanding of Markets products, operational processing, and disciplined project management practices is essential. What you'll do Manage assigned projects, including developing plans, tracking deliverables, performing analysis, ensuring adherence to documentation standards, and managing stakeholder expectations. Partner with stakeholders to define program scope, ensuring requirements are strategic, clearly documented, understood by all, and supported by a business case, cost-benefit analysis, tangible benefits, and KPIs. Proactively communicate status, issues, resolutions, and risks to Sponsors and key stakeholders, actively participating in and driving working groups, senior forums, and workshops. Cultivate and maintain strong relationships with business and tec

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