BP&A Sr Analyst

Citi — Chennai Tamil Nadu India

The BP&A Sr Analyst is a seasoned professional role. This is a high-impact, mid-senior-level analytics role for a seasoned professional who thrives at the intersection of data, operations, and strategy. As a Subject Matter Expert (SME), you will design and deliver advanced analytical solutions that drive operational efficiency, reduce costs, and improve customer experience. You'll work with significant autonomy, influence decisions at the leadership level, and play a defining role in shaping how the business uses data to move forward. The IC SME will be responsible for designing, developing, and implementing analytical solutions that provide actionable insights to operations teams, enabling them to optimize processes, improve efficiency, and proactively address potential challenges. This includes deep-dive analysis of operational data, development of predictive models, and creation of impactful analytical recommendation and compelling story for Operation business. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. In this role, your analytical work directly shapes how operations teams identify risk, improve processes, and make strategic decisions. Your insights will influence outcomes at scale — across geographies, functions, and leadership levels — making you a critical driver of operational performance and business resilience. The quality of your work sets the standard for the entire team and has a measurable effect on the organization's ability to operate efficiently, manage risk, and deliver for its clients. Responsibilities: Operational Trend & Risk Analytics: Mine and a

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