AVP Sales Support Specialist - Issuer Services Agency and Trust

Citi — Mumbai Maharashtra India

The Sales Support Specialist is a seasoned professional role applying in-depth disciplinary knowledge to develop new techniques and improve processes/work-flow for the area/function. It integrates subject matter and industry expertise within a defined area, with in-depth understanding of how areas collectively integrate and contribute to functional and overall business objectives. This role evaluates moderately complex and variable issues with substantial potential impact, requiring good analytical skills to filter, prioritize, and validate complex/dynamic material from multiple sources. It involves professional judgment in interpreting data, results, and systematically communicating information. This role regularly assumes informal/formal leadership within teams, coaching/training new recruits, and significantly impacts project size/geography by influencing decisions and facilitating services to others. Additionally, this Sales Support role provides on-desk support to the sales force, focusing on improved client experience and sales efficiency. It requires technical product knowledge, an understanding of end-to-end infrastructure, and exposure to clients, internal stakeholders, control groups, and senior leadership. Responsibilities: Sales Support Specialist will work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle Assist sales by coordinating internally and preparing materials ahead of client meetings, including supporting the development and upkeep of client presentations and marketing materials Attend client meetings with salespeople and client executives and document call reports in the appropriate systems Assist sales by tracking and helping execute on follow up items from internal and client meetings Support sales through the development and execution of client strategy and sales initiatives, including maintenance of associated reports Work with sales team members to keep CRM and other internal systems

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