Application Support Lead - Assistant Vice President

Citi — Pune Maharashtra India

Role Description The Applications Support Leads (C12) is a seasoned technical professional responsible for providing end‑to‑end application support for Citi’s strategic platforms, with a strong focus on Non‑Production environments (DEV / SIT / UAT ) and DevOps-enabled delivery models. This role applies in‑depth disciplinary knowledge to support complex applications, contributes to continuous improvement of operational processes, and partners closely with Development, DevOps, Quality Assurance, Infrastructure, and Release Management teams. The individual demonstrates strong analytical, problem‑solving, and communication skills, and operates with a moderate level of autonomy while influencing outcomes through expertise and judgment. The role has a direct impact on application stability, release readiness, testing effectiveness, and time‑to‑market, ensuring that technology platforms meet business expectations and Citi’s risk and control standards. Key Responsibilities Application & Environment Support Provide Level 2 / Level 3 technical and business support for Citi applications across Non‑Production environments, ensuring availability, stability, and readiness for testing and deployments. Manage, maintain, and support application platforms and their operating environments post‑development lifecycle, with emphasis on environment stability, configuration consistency, and functional integrity. Perform Start‑of‑Day / End‑of‑Day checks, ongoing health monitoring, and regional handovers across global support teams. Conduct same‑day risk checks and reconciliations to ensure environment and application integrity. DevOps & CI/CD Enablement Support and troubleshoot CI/CD pipelines across Non‑Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects. Participate actively in application releases, including deployment coordination, validation, verification, and post‑release stabilization. Work closely with DevOps and Developmen

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