Software Engineering Technical Leader

Cisco — Bangalore, India

Meet the Team Cisco’s Customer Experience (CX) organization is one of the company's fastest- growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing with modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability. Your Impact We are seeking a motivated and detail-oriented Software Engineering Technical Lead to join us. In this role, you will not only help build persistent, goal-oriented agent systems that "think" and "act" autonomously but also lead the strategic planning and execution of the agentic roadmap. You will bridge the gap between technical innovation and project delivery, ensuring that our autonomous systems are built on time, align with cross-functional milestones, and integrate seamlessly into the broader ecosystem. Key responsibilities include designing, building, and deploying autonomous agents that operate within dynamic environments, making independent decisions to achieve goals. You will lead the end-to-end lifecycle of agentic projects, defining project scopes, breaking down complex technical requirements into actionable tasks, and managing the team’s backlog to ensure high-velocity delivery. Implementing multi-agent, collaborative systems and designing complex agent workflows using frameworks like LangGraph/LangChain will be part of your role. You will act as the

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