Data Engineer

Cisco — Bangalore, India

Meet the Team The Customer Listening & Analytics team is part of Cisco’s Connected Engineering and Technology Organization (CETO) and operates as the data backbone for Cisco’s global customer experience measurement programs. We own the data infrastructure, transformation pipelines, and analytical frameworks that power NPS reporting, TAC performance analytics, executive business reviews, and customer health scoring—working at scale across Cisco’s global install base. Our India-based data engineering team is a core delivery engine, not a support function. Engineers here own production workstreams end-to-end and work in close collaboration with senior architects and analytics leads based in the US. The team operates on a modern data stack (Snowflake, dbt, Python, GCP) and is actively building toward an AI-augmented data platform aligned to Cisco’s enterprise AI transformation agenda. Your Impact As a Data Engineer on the Customer Listening team, you will own the development, maintenance, and continuous improvement of data pipelines and transformation models that serve executive-level analytics and AI-driven insight delivery. You will work within a well-architected Snowflake/dbt environment, contributing to data quality, pipeline reliability, and architectural evolution as the team scales its AI capabilities. Build and maintain dbt models supporting NPS measurement, TAC case analytics, EBV/EDW reconciliation, and PNPS computation—including incremental models, snapshot strategies, and macro-driven parametric configurations. Write production-grade SQL in Snowflake for multi-level hierarchy resolution (SAV → CAV → UNIFIED_PARTY_ID), complex aggregations, and pipeline performance optimization. Develop Python scripts for data ingestion, ELT automation, API payload processing, and lightweight data wrangling tasks within the Customer Listening pipeline ecosystem. Instrument pipelines with robust data quality frameworks—including dbt tests, row count assertions, null checks, an

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