Data Analyst

Cisco — Bangalore, India

Meet the Team The Customer Listening & Analytics team with Cisco’s Data and Analytics organization, owns the data infrastructure and analytical frameworks that power Cisco’s global customer experience measurement programs. Our data platform underpins NPS measurement, TAC performance analytics, executive business reviews, and customer health scoring—operating across a modern Snowflake/dbt stack with deep integration into GCP and the broader Cisco data ecosystem. We operate as a lean, high-ownership team where engineers are expected to build, maintain, and continuously improve the foundations that everyone else depends on. Our work is visible at the VP and SVP level, and our architectural decisions have organization-wide impact. We are actively building toward an AI-augmented data platform and have a strong bias toward engineers who want to be part of that trajectory. Your Impact As a Data Analytics Engineer on the Customer Listening team, you will own the design, development, and ongoing stewardship of the data infrastructure that powers Cisco’s customer experience analytics. You will work at the intersection of data architecture, pipeline engineering, and AI-augmented analytics—building systems that are clean, testable, and built to scale. This role requires independent ownership, strong technical judgment, and a forward-looking mindset toward AI tooling. Own the end-to-end design and implementation of dbt models within the Customer Listening data platform, including the simplified 6-object architecture, parametric control layer, and plug-and-play organizational hierarchy configurations. Develop and optimize Snowflake-based data pipelines supporting UNIFIED_PARTY_ID resolution, SAV/CAV hierarchy rollups, EBV/EDW reconciliation, and PNPS/TAC metric computation. Write production-grade SQL and Python scripts for data transformation, pipeline automation, and integration with upstream and downstream systems including GCP services and Mosaic. Instrument data pipelines wit

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