Software Engineering Associate Analyst - HIH - Evernorth

Cigna — Hyderabad, India

Software Engineering Associate Analyst Position Overview We are looking for enthusiastic and detail-oriented college graduates to join our Production Support team. In this role, you will help ensure the smooth operation of business-critical applications by monitoring systems, identifying issues, and supporting day-to-day application operations. This is a great opportunity to gain hands-on experience in application support, system monitoring, and incident handling while learning industry best practices in a real-time production environment. Responsibilities: • Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues. • Day-to-day ticket triage (coding skills), monitoring the ticket queues. • Debugging production issues using Java / Spring Boot. • Conduct regression checkouts, both ad hoc and planned. • Create, coordinate, and track the resolution of stories required for fixing tickets. • Monitoring jobs and reacting to job issues. • Release checkout POCs. • Ad hoc data research. • On-call support, night shifts, available to work in one of four shifts. Rotation over weekends, with weekday comp offs. Knowledge on OpenShift / AWS Cloud technologies. Qualifications: • College degree (Bachelor) in related technical areas or equivalent work experience. • Basic knowledge of any of the following technologies: Java, TypeScript, MongoDB, Cloud technologies (AWS preferably) • Strong analytical skills. • Demonstrated ability to perform root cause analysis and suggest rectification options. Having any certifications is an added advantage Preferred Qualifications: • College degree (BE or BTech) Preferably Computer background. Industry / Domain Experience Needed: • Ability to navigate a geographically diverse team and communicate effectively. • Familiarity with cloud-based architecture and its usage in complex applications. • Passion for analysis and learning to grow, adapting to a fast-changing environment. Location & Hours of Work Full

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