Software Engineering Advisor - HIH - Evernorth

Cigna — Hyderabad, India

Cloud Services Config Mgmt. CI/CD Tools Application/Web Server Scripting/Programming Language Key Responsibilities: Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms). Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies. Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability. Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support. Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials. Collaboration: Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions. Staying Updated: Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem. Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration. AWS Services: Experience with relevant AWS services such as Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch, etc. Programming Languages: Proficiency in one or more programming languages like Python, Java, or JavaScript. Infrastructure as Code: Experience with infrastructure-as-code tools like CloudFormation or Terraform. Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills. Communication and Collaboration: Excellent communication and collaboration skills to work effectively with various teams. Cloud Contact Center Experience: Experience in the cloud contact center space About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to im

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