Pharmacy Operations Supervisor - Express Scripts Pharmacy - Whitestown, IN

Cigna — Whitestown, IN

: • Lead, coach, and develop a team of 20–25 licensed Pharmacy Technicians, supporting performance, engagement, career growth, onboarding, and retention. • Oversee daily Manual Dispensing operations to meet safety, quality, service, productivity, and throughput goals. • Monitor staffing, workflow, volume, and operational risks; prioritize work and allocate resources to support business needs. • Partner with the Pharmacist Supervisor, Pharmacy Leadership, HR, Quality, Training, and Operations teams to support employee relations, planning, and cross-functional execution. • Promote patient safety, regulatory readiness, and quality excellence by monitoring metrics, supporting audits and investigations, and driving corrective actions. • Lead continuous improvement efforts using Lean, Six Sigma, Kaizen, or similar methods to improve accuracy, efficiency, engagement, and patient outcomes. : • Active Indiana Pharmacy Technician License in good standing; National Pharmacy Technician Certification (CPhT) preferred. • High School Diploma or GED required; bachelor’s degree in Business, Healthcare Administration, Pharmacy Technology, or a related field preferred. • 3+ years of pharmacy operations experience in retail, specialty, health system, mail order, fulfillment, high-volume, or manual dispensing pharmacy environments. • 2+ years of experience leading, coaching, mentoring, or supervising employees. • Experience managing workflow, staffing, productivity, quality metrics, and competing priorities in a fast-paced environment. • Ability to develop teams, drive engagement, and support operational performance through strong communication, interpersonal, presentation, and Microsoft Office skills. • Lean Six Sigma, Kaizen, or continuous improvement experience preferred. Physical Requirements: • Stand and walk for extended periods. • Lift, move, and transport up to 25 pounds. • Work in a pharmacy production environment with frequent movement. Why choose us: • Benefits start on Day 1

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