Associate Architect-Amazon Connect

CDW Corporation — Hyderabad - India

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Lead Consulting Engineer – Amazon Connect will support the CDW Managed Application Services practice, providing technical leadership, architectural direction, and advanced operational support for enterprise Amazon Connect managed services engagements. This role is designed for a senior technical lead with 8+ years of AWS Cloud experience, including 4–5+ years of hands-on Amazon Connect delivery, who operates beyond individual contribution and takes ownership of solution architecture, DevOps enablement, delivery governance, and team mentorship. The Lead Consulting Engineer focuses on complex client environments, leads proactive consulting engagements, drives service maturity, and partners with internal teams to ensure scalable, secure, and operationally resilient Amazon Connect solutions. This position remains client-facing and requires strong consulting, communication, and leadership capabilities. Key Areas of Responsibility Provide technical support, in-depth expertise, architectural leadership and proactive advisory guidance on client engagements Discover, define and deliver roadmaps, strategies and solutions, educating the client and internal teams as appropriate throughout the life of client engagements and AWS – Amazon Connect roadmaps Regularly interface with technical and business staff of client, including the managed services engagement sponsors and stakeholders Conduct / lead workshops for complex designs to meet client, business and technical objectives Manage time and expense to meet or exceed expectations

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