Manager Digital Operations Support

Caterpillar — Chennai, Tamil Nadu

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Oversees day-to-day support activities for specific products and services. Responsibilities Ensures that workforce is adequately staffed to meet customer support requirements. Identifies tasks, assigns and coordinates resources. Ensures that adequate records and systems are maintained and problems are resolved. Ensures full compliance with the service agreement in effect. Serves as a point of escalation for all issues that require special attention. Leads a team in the support process through organizational development and resource management; gives professional guidance throughout the planning and delivery process. Skill Descriptors Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions. Effective Communications : Understanding of effecti

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