Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation

Blue Yonder — Bangalore

Scope: Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration components. The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Technical Consultant will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of ESB/middleware components. What you’ll do: Provide applications and projects with technical support for MuleESB Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills. Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments. Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio. Prepare documentation and provide training and mentoring for other team members. Deploying, upgrading and supporting Mule /AMQ / Python services/technologies Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers Follow operational guidelines, process and procedures published by the team Ability to support customer requests via phone, web, and email interfaces Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations Experience in writing scripts and automating repetitive tasks What w

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