Support Engineer 1 - TMS

Blue Yonder — Bangalore

Blue Yonder Title: • Support Engineer 1 (Cloud Applications /SaaS) Other Comparable titles: • Techno-Functional Support Analyst Overview: • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” • Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in TMS or Supply Chain Domain. Scope: • Deliver flawless application support to Blue Yonder customers by resolving complex solution issues • Work on resolution of solution issues in collaboration with multiple Blue Yonder and customer stakeholders. • Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain • Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service. • Use SaaS tools like Appd and Splunk, to provide faster resolution to solution issues. Our current technical environment: i. Demonstrates strong technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc. - Code debugging - Platform support engineering (ex: API and/or Mulesoft integration troubleshooting) - Troubleshooting Mobile application issues ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.: - to monitor application health and to investigate application issues. - to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues What you’ll do: - Delivers excellent customer experience by - driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues. - provides direction and inputs for Root Cause analysis and proposes prevention ideas. - Proactively implements “Advance

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