Support Engineer 1 - Azure/Aws, SQL, Application Support, Unix Shell Scripting, Performance tuning, ITIL, L1/L2, Control M, Autosys

Blue Yonder — IND - Coimbatore (708)

Scope: The Support Engineer is responsible for ensuring end-to-end visibility across the Azure platform by implementing and maintaining monitoring, alerting, and observability solutions. This role focuses on proactively monitoring platform health, performance, availability, and security, enabling rapid detection and resolution of issues while supporting reliable and efficient platform operations. The engineer plays a key role in fostering a proactive operational culture through continuous monitoring, analytics, and operational insights. Our current technical environment: Our technical environment includes modern cloud and DevOps tooling with IaC (Terraform, Ansible, ARM, Bicep), CI/CD (Azure DevOps, Jenkins, GitHub Actions), and container orchestration (Docker, Kubernetes, AKS). We leverage Azure and OCI platforms, automation frameworks, microservices architecture, and observability tools, while also adopting emerging technologies such as GenAI and AI/ML. What you’ll do: Monitor the health, availability, performance, and security of Azure platform services using Azure Monitor, Log Analytics, Application Insights, and Elastic. Maintain and monitor dashboards, alerts, and key operational metrics across platform services including IAM, APIM, MongoDB, Stratosphere, Portal Shell, Portal Collaboration, and Event Framework. Respond to monitoring alerts, perform initial triage, and escalate incidents to appropriate L2/L3 teams in accordance with defined procedures. Monitor authentication services, token issuance processes, and access management operations within Azure AD / Entra ID to ensure service availability and compliance. Track API gateway performance metrics, including latency, error rates, throttling events, and quota utilization, and report anomalies to support teams. Review logs, traces, and monitoring data to identify operational issues, performance degradation, and potential service disruptions. Execute synthetic monitoring checks and validate end-to-end user jo

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