Support Engineer 1

Blue Yonder — IND - Coimbatore (708)

This position is required to: - provide excellent customer experience and solution support to Blue Yonder customers with ownership - passionately collaborates and engages within and beyond his/her team with empathy - builds and demonstrates basic competency in Azure & relevant tools and technologies, product and domain, solution architecture etc. - consitently demonstrates customer centricity and relentless attitude to innovate through team work - add value by developing knowledge article as well as working on operational improvements a) Seamless Application Support to Blue Yonder Customers - Delivers excellent customer experience by resolving customer issues mostly of moderate complexity. -Displays end-to-end ownership. - Resolves internal alert cases generated by Blue Yonder internal tools - Actively engages in application health monitoring using M&D tools - Attends case quality training and ensures adherence to SLA/SLO and quality practices - Obtains customer satisfaction by displaying ownership, engagement and pro-activeness - Proacively seeks guidance, strives and commits to improve service quality. - Expected to work in shifts and provide OOH support to facilitate 24x7 customer support b) Communication and Collaboration - Communicates (verbal and written) effectively with the customers - Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners - Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences. c) Competency development and demonstration - Technical: 1. Demonstrates basic technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc. - Code debugging in relevant programming languages - Platform support engineering (ex: API and/or Mulesoft integration troubleshooting) - Troubleshooting Mobile application issues 2. Demonstrates basic exper

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