Sr Support Engineer 2 - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fulfillment & PLSQL

Blue Yonder — Bangalore

Scope: This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning. Needs to work with cross functional teams including Product Development, Consulting and Cloud services. This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. Provides advice to customers regarding industry best practices and process methodology. Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes. Technical Environment: Good Understanding of Blue Yonder data workflow Installation of Blue Yonder products Good knowledge of SQL, PL/SQL Intermediate knowledge at MS Excel Basic understanding on customer business and process. Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required What you’ll do: Design & Architect Understand the implemented solution design Needs to work with cross functional teams including Product Development, Consulting and Cloud services Enhance/Change the design based on new business requirements by the customer Identify Root cause and find the permanent solution to any problem. Responsible to address incident/request related to above mentioned suite of products Develop & Deliver Provide advice to customers regarding industry best practices and process methodology. Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, D

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