Sr Support Engineer 1-Functional Support,WMS,Fulfillment

Blue Yonder — IND - Coimbatore (708)

Overview: Global leader in AI‑driven supply‑chain execution platforms, specializing in Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), and Robotics orchestration. Seeking a seasoned professional with strong functional expertise in supply‑chain execution, incident management, and root‑cause analysis, capable of owning complex customer‑impacting issues and driving stability across mission‑critical platforms. Our current technical environment: Domains: Supply Chain Management – Warehouse Management Systems - Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), Robotics Hub Tools & Practices: Application logs, dashboards, monitoring tools, APIs, event‑driven integrations Approach: AI‑assisted analytics, automation for triage and RCA, structured incident management, SLA‑driven resolution Collaboration: Product Development, Operations, Infrastructure, Integration, Security, and Data teams What you’ll do: Own end‑to‑end resolution of Sev1 and Sev2 functional incidents across supply‑chain products. Act as functional lead during major incidents, ensuring structured triage, cross‑team coordination, and stakeholder communication. Perform deep functional analysis of warehouse execution, fulfillment flows, inventory movement, and robotics orchestration. Distinguish between configuration, functional logic, integration, or product defect issues, and drive permanent fixes. Serve as SME for WES, AFW, and Robotics Hub domains, validating system behavior against business processes. Leverage AI‑assisted analytics to improve incident triage, RCA quality, and reduce repeat issues. Guide problem‑management initiatives to improve platform stability and operational efficiency. Create and maintain RCA artifacts, SOPs, and reusable knowledge assets. Provide functional leadership and mentoring to junior L2 engineers. Support project and implementation activities as required. What we are looking for: Strong experience in Senior L2 functional suppor

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