Site Reliability Engineering Lead - BPL (based in Pune)

Barclays — Pune, Gera Commerzone SEZ

SRE Operating Model & Standards • Design and establish the SRE enablement model for Technology Operations from the ground up, including role boundaries, engagement model, service onboarding criteria and interfaces with Engineering, ITSM, Incident Command and Controls. • Establish minimum reliability standards for a modern fintech operating model, including observability, alerting, ownership, runbooks, escalation paths, recovery patterns and service health reporting. • Establish SLO / SLI guidance, including how reliability metrics should be defined, measured, reviewed and incorporated into service decision-making. • Create scalable, repeatable ways of working that can mature from Day 0 launch readiness into an enduring SRE capability as the organisation, product estate and service volumes grow. Observability, Alerting & Service Health • Promote consistent adoption of golden signals, telemetry, dashboards and alert-quality standards across priority services. • Partner with Engineering and platform teams to reduce alert noise, improve signal quality and ensure actionable alerts are routed to accountable service owners. • Support the development of a consolidated operational view of service health across internal teams and external providers. Incident Learning & Reliability Improvement • Partner with Incident Command and Problem Management to ensure major incident reviews produce clear technical learning, root-cause themes and defined reliability improvement actions. • Identify recurring failure patterns and translate them into a prioritised reliability backlog, owned jointly with Engineering and service owners. • Embed evidence-based learning and measurable reduction in repeat incidents, failure demand and avoidable operational toil. Automation, AIOps & Toil Reduction • Identify automation opportunities across detection, diagnosis, response, recovery, evidence capture and operational reporting. • Work with tooling, platform and engineering teams to define AIOps use ca

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