Senior Advisor

Barclays — Noida, Candor TechSpace

Job Description Purpose of the role To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail. Accountabilities Management of customer requests and enquiries through various communication channels including chat, email and phone. Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services. Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution. Participation in training and development initiatives to improve customer skills, knowledge and services. Identification of industry trends and developments to implement best practice in customer care. Management and maintenance of customer records and documentation to ensure compliance and accuracy. To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they manage own worklo

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