Business Intelligence Operations Lead EMEA

Avnet — Bangalore, India

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Main Purpose and Goal: The BI operations lead for EMEA oversees the operational governance and service delivery of the BI landscape and its processes The role leads and coordinates BI operational activities in collaboration with cross-functional teams and with assigned support resources The role is to ensure stable, compliant, and efficient BI operations including platform administration, user access governance, incident coordination, and stakeholder communication Main Tasks and Responsibilities: BI Operations Management Own and manage the day-to-day operational stability and performance of BI platforms, dashboards, and reporting services. Monitor BI system availability, performance, data quality, and operational incidents. Coordinate issue resolution and ensure timely escalation of critical incidents. Investigate and resolve data pipeline, reporting, data access, and dashboard issues. Collaborate with data engineering, infrastructure, and application teams to resolve complex technical problems. Maintain operational procedures, support documentation, and knowledge bases. Drive continuous improvement and optimisation of BI operational processes and service delivery. Ensure adequate operational coverage and business support continuity during holidays and absences. User Management and Stakeholder Communication Manage BI user onboarding, offboarding, and role-based access management. Ensure compliance with internal security policies and data governance standards. Review and approve user access requests in collaboration with data owners and relevant stakeholders Conduct periodic access reviews and entitlement recertifications. Maintain accurate records of user permissions and audit trails. Act as the primary communication lead for BI outages, maintenance activities, and operational incidents. Promote

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