Senior Technical Support Specialist

Autodesk — Bengaluru, IND

Job Requisition ID # 26WD99238 Position Overview Autodesk is looking for a Senior Technical Support Specialist (BIM360 / Autodesk Construction Cloud applications, Autodesk Revit, Navisworks,) APAC shift to provide support services and engage Autodesk customers in providing effective technical solutions, guidance, and troubleshooting advice. With a clear focus on helping customers adopt industry leading design tools, this role is responsible for addressing customer product issues reported to us primarily via scheduling a call, logging a case or chat. All our teams have a direct influence on customer adoption and enable customers to realize the value of their investment. Our ideal candidate gathers and analyses the most critical information needed to understand problems and generate innovative ideas and solutions to solve them; ensures that customer issues are resolved, pulling the right groups together to be in service for the customer; holds all stakeholders accountable for achieving goals; and encourages others to take appropriate risks, shaping an environment where people are empowered to step up and take responsibility. This role reports to a Technical Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organizational goals. The work location will be in Bangalore, India, and successful candidate will be expected to relocate to Bangalore. Responsibilities Respond to support requests via multiple channels and adhere to documented processes Participate in driving the organizational vision, global projects and initiatives; proactively identifies more efficient strategies to promote efficiency Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards. Prioritize critical technical issues and monitoring of service level compliance Actively

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