Production Support (2-4 years) – Night Shifts - Pune

Amount — IND PUNE FL7

Production Support (2-4 years) – Night Shifts - Pune Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team We are seeking a dedicated and detail-oriented User Access Management to join our centralized team. The successful candidate will be responsible for managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. The staff from this team will be responsible for providing support coverage over weekdays to FIS clients using multiple FIS products with support coverage expected to start from Friday afternoon IST and continue until Monday evening IST. The team will work in rotational shifts during these days and provide seamless coverage to such clients and products. This role will require interacting directly with clients via phone and using agreed ticketing tools as well as coordinating with internal stakeholders such as Functional Product Support teams, Technical Support teams, IT Operations teams, Incident Management teams and Development teams. What you will be doing Your main responsibilities would be to be the first point of contact for all client requests raised over weekends i.e. Friday evening IST to Monday morning IST Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role: Monitor queue over weekends for Functional/Technical Support Requests using FIS Ticketing Tools Send first response within SLAs during this monitoring period, staff would need to customize such responses based on per ticket severity. Receive phone calls and register conversations in ticketing tool as appropriate For Severity 1 issue (Application

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