BPS Operations Processing Associate Advanced

Amount — IND PUNE FL7

What you will be doing: Reporting to the Client Data Management Team Manager and primarily be responsible for ensuring that accurate and timely account openings, closures & amendments are processed. The role will also include a high level of Client interaction regarding query resolution and updates, communication with external parties, data entry and filing. Working as part of a team to complete work assigned by the Team Manager, ensuring procedures are adhered to and issues are escalated appropriately. Key Duties and Responsibilities: Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling and completing reports as assigned. Make recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. Other related duties assigned as needed. What you bring: Knowledge / Experience 7+ years’ experience in a similar role or relevant exp. Preferred knowledge of Global Plus system. Preferred CI

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