BPS Operations Processing Associate Advanced

Amount — IND PUNE FL7

What you will be doing: You will be responsible for processing different payments using journals, CHAPS, BACS. The task is critical and needs to be completed within stipulated timeline. Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling and completing reports as assigned. Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. What you bring: Knowledge / Experience 7+ years’ experience in a similar role or relevant exp. Preferred knowledge of Global Plus system. Preferred CISI-IOC certified. Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc. Candidates should have exposure to audits (internal and external) and strong understanding around Risk and Control framework. Establish strong relationship with onshor

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