Application Production Support Analyst- Distributed

Ameriprise Financial — Noida, Uttar Pradesh, India

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact. Key Responsibilities Work as part of Operations team primarily supporting the Distributed applications Respond to incidents as well as work to identify proactive incident circumvention Support the Batch Operations that occurs nightly for Distributed systems Work on rotation basis between different shifts (including night shifts as needed) to support both night batches and the daytime Operations work alternatively. Identify and recommend performance enhancements/improvements for applications Provide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays Work towards continuous Service improvements on our Stan

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