Support Consultant

Allscripts — Pune, India

Support Consultant (2-4 years), Onsite, Pune, India Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com . Mandatory Skills Excellent verbal and written communication Troubleshooting experience Required Experience: 2-4 years. Working Arrangements: 24x7 rotational shift Skills: Good analytical and problem-solving skills. Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members. Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work. Job Responsibilities: Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support requests and ensure proper notation of customer problems or issues. Docu

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