RCM Associate Manager

Allscripts — Pune, India

Job Description Summary: Responsible to manage and track the productivity of the account team and to insure the health of the client's Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes and workload. Client financial results/KPI's Job Decription: Strong customer service skills for client satisfaction, health of client AR and management of RCM team members • answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally • acts as first point of contact for team members and provides guidance on work matters • Interact with clients and their patients, engage in proactive resolution of issues and timely response to questions and concerns. • Deliver timely required reports to the RCM Management; initiates and communicates the resolution of issues • Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain staff engagement to drive business results and improvements • Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met • Remain current with company’s policies and procedures regarding AR activity such as, reviewing month end reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends, reviewing denial reports Page 2 of 6 • Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to ensure actions are taken that achieve the results needed and/or determine other resolution needed • Review work performed by outside vendors for accuracy and production. Determine changes/improveme

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