Associate Technical Support Consultant

Allscripts — Pune, India

Associate Technical Support Consultant (3-5 years, SQL, HL7, App Support)- Pune, India Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com . How you will make an impact: Veradigm is expanding its technical support team and is seeking a highly skilled and passionate Associate Technical Support Consultant to support and evolve our product platforms. This role is critical to the success of our VEHR (Veradigm Electronic Health Record) and other systems initiatives and requires deep expertise in diagnosing and resolving complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements. Job Summary Provides higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. Maintains log of system issues a

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