Service Delivery Leader

Airbus Helicopters — Bangalore Area

Job Description: Job Description: Are you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms managed under Airbus PLM Foundations PSL. Airbus is looking for an experienced Service Delivery Leader familiar with ITIL processes and KPIs, vendor management within the frame of RUN activities and a broad Knowledge of Information Management, to join the PLM Foundations PSL. Activities : Monitoring and coordination the resolution of issues reported from customer to match the defined KPI's Ensure the escalation of issues and ensure that remote teams are considered within the central IS/IT processes. Propose improvement and the status of each of them Implement the related KPIs to be able to monitor and track the resolution of the issues. Defines the required corrective actions to be led to meet the objectives and drives the associated solutions in collaboration with the different resolution teams. Monitors, reports and manages the fulfillment of the SLAs. Manages actions for mitigation in case of non- fulfillment in agreement with the product manager Manages the maintenance cost allocation together with the business. Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications. Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams. Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations. Monitors outsourced teams and ac

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