Sales Support Rep Analyst

Adobe — Noida

The Opportunity Join Adobe's dynamic Worldwide Sales Operations team as a Sales Support Rep Analyst, where you will be at the heart of our global sales execution. This role offers a distinctive opportunity to drive operational excellence, automation, and CRM optimization, making a significant impact on our sales processes. Based in Noida, Uttar Pradesh, India, this hybrid position provides the perfect balance between office collaboration and remote flexibility. What you'll Do Offer outstanding support to our Global Sales Organization, addressing process, system, and access challenges within Salesforce, Dynamics 365, and other critical sales applications. Manage support tickets through ServiceNow and CRM workflows, ensuring strict adherence to SLAs and maintaining high-resolution quality benchmarks. Collaborate with Product Owners and Automation COE teams for customer concerns and recurring issue analysis. Support configuration and troubleshooting in Salesforce and Dynamics 365, validating CRM workflows, business rules, and integration flows. Identify operational gaps and propose process automation or simplification opportunities, contributing to our Gen AI transformation initiatives. Coordinate user access requests and perform data governance activities, ensuring compliance with global standards. Offer functional support and demonstrations on coordinated sales applications, collaborating with Field Enablement and Product Ops teams to develop user guides. What you need to succeed Education: Bachelor’s or equivalent experience in Computer Science or related field from Tier 1 Institutes preferred. Experience: Minimum 2 years in Sales Operations, CRM Operations, or Sales Support. Flexibility to work in a hybrid environment with rotational shift schedules, including night shifts. Technical Skills: Proficiency in Salesforce and/or Dynamics 365 (Core Admin & Support). Familiarity with Clari, Gainsight, CPQ, Anaplan, or similar ecosystems is a plus. Working knowledge of ETL

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