Principal Technical Account Manager

Adobe — Mumbai

Join a dedicated team at Adobe and contribute to the technical success of our largest customers. This role offers an outstanding opportunity to craft the future of Adobe's customer engagement strategy and make a significant impact. You will work with a diverse range of collaborators, applying your expertise to successfully implement innovative solutions and ensuring magnificent execution of customer strategies. This is your chance to be part of a ground-breaking organization that values teamwork, inclusion, and continuous improvement. What You Will Do Lead Ultimate Support engagement(s) for leading Indian BFSI customers, serving as the technical executive point of contact throughout the Customer's solution usage lifecycle. Highly focused on advising & consulting and support customer's technical strategy with Adobe Solutions via service delivery plans with clear outcomes. Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and "get well" plans with leadership teams. Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Advocate for Customer across internal Adobe teams. Optimize the client's investment and accelerate task, issue execution, and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem. Responsible for the global engagement model and review cycle across multiple business units and/or brands. Consolidate collaboration and cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements. Work hands-on with Adobe's internal collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success. Lead a matrixed servi

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