Finance Process & Operations Processor

Accenture — India

Key Responsibilities: Manually process billing data for customer invoices using excel formulas, pivots, and macros. Perform audits to ensure accuracy of billing information entered in client system Verify the correct financial coding for charges to be billed on invoices Certify the invoice for payment and authorize the invoice for payment Determine & trigger required actions/coordinate with dispute agents for resolutions Develop solutions to tactical billing issues and work with client and Accenture support teams to implement new features Analyze complex disputes received from dispute team and determine actions for resolution and trigger required actions by coordinating with dispute agents Support User Testing where needed Onboard customer billing data into client billers (rates, credits, fees, and hierarchy) Perform pre-bill validations and share anomalies with billing operations teams Document, communicate, and coordinate recovery/remediation issues through client communication vehicles. Coordinate with key interfaces such as Tech Dev, Dispute Management, BRMs, Product, Sales, and Governance Support internal and external audits at periodic intervals to ensure adequate controls are in place for the observations identified Perform post bill quality reviews and share findings with relevant stakeholders Support the client billing audit liaison in billing operations audits, develop remediation, and execute remediation plan Coordinate with client’s Bill Quality Change Management team in supporting conversion bill auditing activities Review accounts and bills, log production issues, participate in troubleshooting and solution sessions Refund check processing and reconciliation Contract Implementation Role Requirement: Candidate must be eligible and willing to pursue Government Security Clearance. Basic Qualifications Minimum of 2 years of customer service experience Minimum of 2 years of billing invoice processing experience Preferred Skills Stakeholder management experi

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